COVID-19 QA

Recently, due to COVID-19, it has caused a lot of attention and concerns from customers. Here JOYSKY would like to make an announcement, we hope we can provide a satisfied shopping experience for all of our valued customers as always. and high-quality after-sales service. Please believe that as long as we are united, the darkness will disappear. JOYSKY will always be with you.

Q: Is there COVID-19 in the package?
A: Each package is sterilized between entering and leaving our storehouse. Storehouse personnel wear masks, gloves and other protective equipment during the packaging test. The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety. Let customers get the most secure protection.

Q: Will order processing slow down?
A: At present, COVID-19 has been suppressed in China, and shipments in Chinese storehouse will not be affected in any way.

Q: Will the shipping time slow down?
A: Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we can’t ship your order now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.

As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.

Since these limits are unpredictable, the shipping time and limits of the order may exceed the time limits shown on the product page / checkout page.

Q: How about after-sales service?
A: If you have any questions about the product, please contact our customer service for a detailed answer

If you cannot accept the package and return the package, we will not charge any fees and refund in full!


Q: What did JOYSKY do during the COVID-19 virus?

A:We are working hard to supply certified sanitary products and complete in house testing to ensure that every product we offer you is safe, reliable, and meets the national safety certification. JOYSKY now offers masks, face shield, and other epidemic prevention products, as well as household daily necessities、. We aim to do our part in helping the world to overcome COVID-19.

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